Privacy Policy

1) Who we are

Coach360 (“we”, “us”, “our”) provides tools for clubs to publish multi-angle training videos. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, dashboard, public pages, and embed player (“Services”).

Contact: hello@coach360.co.uk

2) Information we collect

• Account data: name, email, club details, plan tier.
• Content: videos, thumbnails, titles, descriptions, categories, tags.
• Usage data: page views, video plays, angle switches, IP address, device/browser info, timestamps, referrer.
• Transactional data: subscription status, invoices, basic billing metadata (handled by payment processors; we do not store full card numbers).
• Support data: messages you send to our support email.

3) How we use your information

• Provide, maintain, and improve the Services.
• Operate public pages and embeds you enable (e.g., signed embed links).
• Analytics and reporting (e.g., views, engagement).
• Security, fraud prevention, and abuse detection.
• Communications about your account, service updates, and policy changes.
• Comply with legal obligations.

4) Legal bases (UK/EU)

Where UK/EU data protection law applies, we process data under these bases: performance of a contract (providing the Services), legitimate interests (improving and securing the Services), legal obligations, and consent where required (e.g., certain cookies/marketing).

5) Cookies & similar technologies

We use essential cookies for login sessions and site functionality. We may also use analytics cookies to understand usage and improve the product. You can manage cookies via your browser settings. Disabling certain cookies may impact functionality.

6) Embedded content & third parties

When you view embedded players on third-party sites or links to other providers, their privacy practices apply. We are not responsible for third-party content or policies. Review their privacy notices when interacting with them.

7) Sharing your information

• Service providers (e.g., hosting, CDN, analytics, email, payment processors) who process data on our behalf under appropriate safeguards.
• Legal/Compliance when required by law or to protect rights, safety, and security.
• Business transfers in the event of a restructuring, merger, or acquisition.

8) International transfers

Your data may be processed outside your country. Where required, we use appropriate safeguards (e.g., approved transfer mechanisms or contractual clauses).

9) Data retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion; some records may be retained as required by law.

10) Your rights

Depending on your region, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object or request portability. You may also withdraw consent where processing is based on consent.

To exercise rights, contact hello@coach360.co.uk. You may also lodge a complaint with your local supervisory authority.

11) Security

We implement reasonable technical and organizational measures designed to protect personal data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

12) Children’s privacy

The Services are not directed to children under 16. If you believe a child has provided us personal data, contact us to request deletion.