Privacy Policy

Last updated: October 9, 2025

1. Introduction

This Privacy Policy explains how Coach360 collects, uses, and protects your personal information. By using our service, you consent to the practices described here.

2. Information We Collect

Account Data: name, email address, and password.
Club Data: dojo/gym name, logo, and videos you upload.
Payment Data: managed securely by PayPal. Coach360 does not store card numbers.
Usage Data: log data, device/browser type, and analytics for improving the service.

3. How We Use Your Data

Provide and maintain the Coach360 service.
Process subscriptions and upgrades.
Communicate important updates, including service or billing notifications.
Send optional marketing emails (you can unsubscribe anytime).
Monitor and improve performance and security.

4. Sharing Your Data

We do not sell your personal data. We may share limited data with:

Payment providers (PayPal) to process subscriptions.
Email services to send transactional and support emails.
Legal authorities if required by law or to enforce our Terms.

5. Data Retention

We keep your data for as long as you maintain an active account, or as required by law. You may request deletion of your account and data at any time.

6. Security

We use SSL encryption, secure session cookies, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.

7. Your Rights (UK & EU Users)

Access a copy of the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing emails.
Lodge a complaint with the ICO (UK regulator).

8. Cookies

Coach360 uses essential cookies for login sessions, and optional analytics cookies to improve performance. You can control cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy periodically. We’ll notify active users of material changes by email.

10. Contact Us

If you have questions about this Privacy Policy, contact us at hello@coach360.co.uk.